RETURN POLICY

The SCETG ELTA LOGISTIK SRL customer can return the purchased products in the following situations:

1. The product does not comply with the specifications on the site

2. Packages that show severe damage

3. Products that were delivered incorrectly

The consumer has the right to unilaterally terminate the distance contract, without penalties and without giving a reason, within 14 calendar days of receiving the product.

The only costs that may be borne by the consumer are the direct costs of returning the products, according to Government Emergency Ordinance No. 34/2014, for individuals who purchase products from websites, using distance communication techniques.

The customer is obliged to notify SCETG ELTA LOGISTIK SRL of his intention to return the purchased products, by any means of communication (email: office@tabyalashes.com) or together with the refund of the product, within a maximum of 14 calendar days from receipt of the products.

In the event of a refund of the product value, this will be made within 14 calendar days from the date of receipt of the products, by bank transfer.

The value of additional services, including but not limited to the transportation of products, paid by the customer, is not refundable.

In all cases, return/re-shipping costs will be borne by the customer.

* The customer undertakes to return the products in impeccable condition, unused/untested, with the original seal and packaging, respectively in a condition in which the products can be sold again. The products will be returned together with the free accessories/gifts, in the original packaging to the headquarters of SCETG ELTA LOGISTIK SRL, Str. Intrarea Catedrei 17-23, Parter, ap. 6 birou.6111, Bucharest, Romania, together with the completed return form and the invoice in which you marked the products you are returning.

To return products, please complete the form below.

If you have a problem with a product ordered from us, which has not been resolved by the Sales Department and complies with the Return Policy, you have the option to return the product. The first step is to complete this return form.

This form must be completed in its entirety, and we will respond to you by email or phone within 3 business days with return instructions.